Shipping policy
At Sculpté Skin, we are committed to delivering your order as quickly and efficiently as possible. Every order is carefully processed and handled through our trusted fulfilment partners to ensure a smooth delivery experience.
Processing Time
All orders require a short processing period before shipment.
- Processing time: 1–3 business days
During this time, your order is verified, prepared, and dispatched from our fulfilment partners.
You will receive a confirmation email once your order has been shipped.
Shipping Time
Once dispatched, estimated delivery times are:
- Shipping time: 5–10 business days
Delivery times may vary slightly depending on your location and local postal services.
Shipping Costs
We are pleased to offer:
- Free shipping on all orders
No hidden fees or additional charges will be applied at checkout.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow 2–5 days for tracking information to update after dispatch.
If you are unable to track your order, our support team is always here to help.
Important Information
While we work closely with reliable shipping partners, please note:
- We do not physically handle or ship products ourselves
- Once an order has been dispatched, we do not have direct control over the shipping process
Because of this, occasional delays may occur due to:
- Customs processing
- Courier or postal service delays
- High order volumes during peak periods
- International logistics handling
We always aim to minimise delays and ensure your order arrives as quickly as possible.
Lost or Delayed Orders
If your order has not arrived within the expected timeframe, please contact us at:
📩 sculpteskinsupport@gmail.com
We will work with our fulfilment partners to locate your package and resolve the issue as quickly as possible.
Incorrect Address
Please ensure your shipping details are correct at checkout.
We are not responsible for orders delivered to incorrectly provided addresses. If an error is noticed, contact us immediately and we will do our best to assist before the order is dispatched.
Our Commitment
We value every customer and aim to provide a seamless and reliable delivery experience. Our support team is always available to assist with any shipping-related concerns.
Contact
For any questions regarding shipping, please contact: