Refund policy
30-Day Money-Back Guarantee
At Sculpté Skin, we stand behind the quality of our products. If you’re not fully satisfied with your purchase, we offer a 30-day money-back guarantee from the date your order is delivered.
We want you to feel confident trying your Glow Wand, completely risk-free.
Eligibility for Returns
To be eligible for a return:
- Your request must be made within 30 days of delivery
- The item must be in its original condition (light use is acceptable for skincare devices)
- The product must include all original packaging and accessories
How to Request a Return
To start a return or refund request, please email us at:
📩 sculpteskinsupport@gmail.com
Include:
- Your order number
- The email used at checkout
- A brief explanation of your request
Our support team will guide you through the next steps.
Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection of your refund
- If approved, your refund will be processed back to your original payment method
- Refunds may take 5–10 business days depending on your bank or payment provider
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company (processing may take time)
- Contact your bank for further processing times
If you still need help, contact us at sculpteskinsupport@gmail.com
Damaged or Faulty Items
If your product arrives damaged or faulty, please contact us immediately with photos so we can resolve the issue quickly. We will prioritise replacements or refunds where appropriate.
Important Notes
- Shipping costs are non-refundable
- Sale or promotional items may be subject to different conditions
- We reserve the right to refuse returns that do not meet policy conditions
Our Promise
We design every product to deliver visible, at-home professional results. Your experience matters to us, and we aim to make your journey with Sculpté Skin completely seamless and confident.